No colour Change but animations yes

Support
#1

1- Version: 5.3.2
2- System: Windows 10
3- Account: Basic
4- Screenshot if possible

5- Describe the issue:
Using Mirabella Genio fairy Lights connected to Smart Life app which is connected to Lumia Stream.
None of the commands or reactions are changing the colour from what it is set at in the app. Animations will happen, for example if I test ‘flash blue’ the colour will flash and then turn off but the colour doesn’t actually change. It will just stay as what it is set as in the app.

Cheers Zuna~

#2

Do you have the app running actively while using Lumia?

#3

Even with the app closed, I still get no colour change. Effects yes, like flashing, on/off, but no colour change

#4

I just looked these “fairy lights” up. About how many LEDs are we talking here? I saw there chains with 500 lights. Smartlife isn’t often capable to manage one LED due to their messed up API.

Could you show us a screenshot of the settings of a command not working? I would love to help but because of their damaged API it could be that it won’t work at all.

#5