Magic Home 3 pin wifi/bt controller not responding

1- Version:
2- System: Windows
3- Account: Premium

5- Issue: 3 pin wifi/BT controller (model below) not changing colors/listening to lumia (Using the Magic Home APP does work normal) 4 pin lights work normal for both magic home app and lumia…seems that 3 pin rgb style does not listen to Lumia instructions even if all are grouped together. tried closing app also,3 pin lights seem to stay on first setting from the magic home app(or default color)… Model: DC5-24V WiFi SPI RF Music Dual Channel 2048 Pixels Magic Home Pro RGB/RGBW Controller