1- Version: 6.2.6
2- System: Windows
3- Account: Premium
4- Screenshot if possible
5- Describe the issue: Lumia Stream locks up frequently (seems to be every 5-10 minutes or so). I noticed the message below in the logs. Any ideas?
Main windowcrashed { reason: ‘oom’, exitCode: -536870904 }
Thanks,
Shane
We need a lot of additional info for that issue:
What connections do you use? (Just screenshot the connection page)
What is your default state?
Do you use HUD or Lumia Link?
Can you run Lumia please with debug mode on and send us the logs?
Turn debug mode on: Settings → advanced → debug mode on
Logs: Type ! → a quick menu opens → type logs and enter.
My default state is a Live Scene.
I’m not sure what HUD or Lumia Link is. I just open Lumia Stream and have it running in the background and use channel points via twitch.
Log with Debug Mode on is below. Thanks much.
[2022-11-12 10:16:53.377] [info] (main) ---------------------------------------------------------------------------
[2022-11-12 10:16:53.379] [info] (main) Lumia 6.2.6 is starting…
[2022-11-12 10:16:53.379] [info] (main) ---------------------------------------------------------------------------
[2022-11-12 10:16:53.709] [debug] (updater) Resetting update cache
[2022-11-12 10:16:53.737] [info] (updater) Checking for update
[2022-11-12 10:16:54.536] [info] (updater) Update for version 6.2.6 is not available (latest version: 6.2.6, downgrade is disallowed).
[2022-11-12 10:16:55.395] [debug] (updater) updater:check not-available
[2022-11-12 10:16:55.396] [info] (updater) Checking for update
[2022-11-12 10:16:55.513] [info] (updater) Update for version 6.2.6 is not available (latest version: 6.2.6, downgrade is disallowed).
[2022-11-12 10:16:56.325] [debug] (lumia) Creating Handler
[2022-11-12 10:16:56.330] [info] (lumia) Creating Socket Server
[2022-11-12 10:16:56.330] [info] (lumia) Creating Server - HTTP
[2022-11-12 10:16:56.330] [debug] (lumia) Starting Server - HTTP
[2022-11-12 10:16:56.337] [debug] (lumia) HTTP - Listening at: http://192.168.1.221:39231/api
[2022-11-12 10:16:56.338] [debug] (streamdeck) Creating Handler
[2022-11-12 10:16:56.338] [info] (streamdeck) Creating Socket Server
[2022-11-12 10:16:56.338] [info] (streamdeck) Creating Server - HTTP
[2022-11-12 10:16:56.338] [debug] (streamdeck) Starting Server - HTTP
[2022-11-12 10:16:56.339] [debug] (streamdeck) HTTP - Listening at: http://192.168.1.221:39222/
[2022-11-12 10:16:56.420] [debug] (main) Start at login? false
[2022-11-12 10:16:56.574] [debug] (main) Close to System Tray? false
[2022-11-12 10:16:56.651] [debug] (main) Start Hidden? false
[2022-11-12 10:16:57.172] [info] (main) 
Connections: lumia, websockets, lumiastreamlink, twitch, hue, virtuallights, lumiaWebsockets
[2022-11-12 10:16:57.250] [debug] (main) IPC Registering Hotkeys
[2022-11-12 10:46:55.514] [info] (updater) Checking for update
[2022-11-12 10:46:56.306] [info] (updater) Update for version 6.2.6 is not available (latest version: 6.2.6, downgrade is disallowed).
[2022-11-12 11:16:56.307] [info] (updater) Checking for update
[2022-11-12 11:16:57.066] [info] (updater) Update for version 6.2.6 is not available (latest version: 6.2.6, downgrade is disallowed).
[2022-11-12 11:23:14.085] [debug] (main) mainWindow on close false true true
[2022-11-12 11:23:14.086] [debug] (main) on close qutting
[2022-11-12 11:46:57.067] [info] (updater) Checking for update
[2022-11-12 11:46:57.454] [info] (updater) Update for version 6.2.6 is not available (latest version: 6.2.6, downgrade is disallowed).
[2022-11-12 12:16:57.455] [info] (updater) Checking for update
[2022-11-12 12:16:57.723] [info] (updater) Update for version 6.2.6 is not available (latest version: 6.2.6, downgrade is disallowed).
[2022-11-12 12:30:22.315] [error] (main) 
Main windowcrashed { reason: ‘oom’, exitCode: -536870904 }
[2022-11-12 12:33:50.225] [debug] (updater) updater:check not-available
[2022-11-12 12:33:50.226] [info] (updater) Checking for update
[2022-11-12 12:33:50.537] [info] (updater) Update for version 6.2.6 is not available (latest version: 6.2.6, downgrade is disallowed).
[2022-11-12 12:33:51.333] [debug] (main) Start at login? false
[2022-11-12 12:33:51.495] [debug] (main) Close to System Tray? false
[2022-11-12 12:33:51.576] [debug] (main) Start Hidden? false
[2022-11-12 12:33:52.021] [info] (main) Connections: lumia, websockets, lumiastreamlink, twitch, hue, virtuallights, lumiaWebsockets
[2022-11-12 12:33:52.098] [debug] (main) IPC Registering Hotkeys
Update: after going back into Lumia Stream after the crash. I noticed Debug mode was off again. So I’m not sure if it was logged properly with Debug mode, so I’m going to try and get a new log.
Got it. Debug Log Below: It’s big to post the whole thing as text and wouldn’t let me attach, so I’m pasting the last bits before the crash. If you need the full log, I can upload somewhere. Thanks.
[2022-11-12 13:29:17.565] [debug] (main) [ ["PubSub: Heartbeat"]
[2022-11-12 13:29:17.613] [debug] (main) [ ["PubSub: Message",{"isTrusted":true}]
[2022-11-12 13:29:26.972] [debug] (main) [ ["[OverlayManager Socket] Message",null,{"type":"ping"}]
[2022-11-12 13:29:46.247] [error] (main) [ ["Twitch Clip error: ",{"message":"Request aborted","name":"AxiosError","stack":"AxiosError: Request aborted\n at d.onabort (file:///C:/Program%20Files/Lumia%20Stream/resources/app.asar/dist/renderer/assets/index.00d90580.js:101:4530)","config":{"transitional":{"silentJSONParsing":true,"forcedJSONParsing":true,"clarifyTimeoutError":false},"transformRequest":[null],"transformResponse":[null],"timeout":0,"xsrfCookieName":"XSRF-TOKEN","xsrfHeaderName":"X-XSRF-TOKEN","maxContentLength":-1,"maxBodyLength":-1,"env":{},"headers":{"Accept":"application/json, text/plain, */*","Authorization":"Bearer 027l8j67ai4eb410phey2sd3ex1vxh","Client-ID":"r9uinu14u3kkgx0g3fkomzceacok3s"},"method":"get","url":"http://api.twitch.tv/helix/clips?broadcaster_id=670132690&first=10&started_at=2022-11-12T20:20:46.255Z"},"code":"ECONNABORTED","status":null}]
[2022-11-12 13:29:46.286] [error] (main) [ ["Twitch tier API Subscriber err: ",{"message":"Request aborted","name":"AxiosError","stack":"AxiosError: Request aborted\n at d.onabort (file:///C:/Program%20Files/Lumia%20Stream/resources/app.asar/dist/renderer/assets/index.00d90580.js:101:4530)","config":{"transitional":{"silentJSONParsing":true,"forcedJSONParsing":true,"clarifyTimeoutError":false},"transformRequest":[null],"transformResponse":[null],"timeout":0,"xsrfCookieName":"XSRF-TOKEN","xsrfHeaderName":"X-XSRF-TOKEN","maxContentLength":-1,"maxBodyLength":-1,"env":{},"headers":{"Accept":"application/json, text/plain, */*","Authorization":"Bearer 027l8j67ai4eb410phey2sd3ex1vxh","Client-ID":"r9uinu14u3kkgx0g3fkomzceacok3s"},"method":"get","url":"http://api.twitch.tv/helix/subscriptions?broadcaster_id=670132690&first=100"},"code":"ECONNABORTED","status":null}]
[2022-11-12 13:29:46.499] [error] (main) [ ["Twitch Watch err: ",{"message":"Request aborted","name":"AxiosError","stack":"AxiosError: Request aborted\n at d.onabort (file:///C:/Program%20Files/Lumia%20Stream/resources/app.asar/dist/renderer/assets/index.00d90580.js:101:4530)","config":{"transitional":{"silentJSONParsing":true,"forcedJSONParsing":true,"clarifyTimeoutError":false},"transformRequest":[null],"transformResponse":[null],"timeout":0,"xsrfCookieName":"XSRF-TOKEN","xsrfHeaderName":"X-XSRF-TOKEN","maxContentLength":-1,"maxBodyLength":-1,"env":{},"headers":{"Accept":"application/json, text/plain, */*"},"method":"get","url":"http://tmi.twitch.tv/group/user/shaneboehm/chatters"},"code":"ECONNABORTED","status":null}]
[2022-11-12 13:29:46.933] [error] (main) [ ["Could not refresh twitch custom chatbot.",{"message":"Request aborted","name":"AxiosError","stack":"AxiosError: Request aborted\n at d.onabort (file:///C:/Program%20Files/Lumia%20Stream/resources/app.asar/dist/renderer/assets/index.00d90580.js:101:4530)","config":{"transitional":{"silentJSONParsing":true,"forcedJSONParsing":true,"clarifyTimeoutError":false},"transformRequest":[null],"transformResponse":[null],"timeout":0,"xsrfCookieName":"XSRF-TOKEN","xsrfHeaderName":"X-XSRF-TOKEN","maxContentLength":-1,"maxBodyLength":-1,"env":{},"headers":{"Accept":"application/json, text/plain, */*","Content-Type":"application/json","Authorization":"Bearer eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiJ9.eyJhdWQiOiI1YjRlN2MwYi0zZjFlLTRhODMtYjY2YS1hZmFjOWJlMWQ2OWYiLCJqdGkiOiI0NTUyZTk5NzI1MGNlOTIzNWYxNDRkZjAyZmNjYzMzNTBlOTNmNGE2OTM5NzE3ZTUzYTg2N2U1ZGE5YWE2OGZlNzY1YTk3MWJlODNhNjNjZiIsImlhdCI6MTY0Mjk2MDMzNy43NzkzMzQsIm5iZiI6MTY0Mjk2MDMzNy43NzkzMzcsImV4cCI6MTY3NDQ5NjMzNy43NzI2NjQsInN1YiI6IjM4Nzk0Iiwic2NvcGVzIjpbXX0.IB9CPgHMbgHU76oYgEnbPPtyV3AXL1WYNDO_vjj6nEyCtQs8uFqxx4em_hHmu15HsM6pZwaznXcetphCfUwacWCNZrJ9eJ0dxSIJMbqObh-mF-hUsr6KweqwpMT9nnzz4hpDTx45-QBi-MiJK8_hKmZ0zQ6FAxMZ7N5MeG9mEg-yWcQxpHB-7YLgc2V4uKVH_vzRdOOiWA4vKOM731GvEKzetyaup-XNQ4L3O9ErWUvg8TBtQjh57ToBnrnXW9xRimDzHVNYv2sfb-DVD9zzuPM-AZ6Luu4RuoqJl11zUuNHA-EOUCWL-YWQGssTRn3Piv3QjAAiWNNhlT4ypXyRwJrLuViuA93ghuofeFV3vtHoeiBSWmn5fv4dLBkxQjZmr8KK5jU6n9i4Qjh1JHOyl26N185I9KOuSSDxQO8t51N0Us9Z4EzlsX7U-SqS8x5Q7Bpvk4vNs4hmDu3bwxiyB8M_VWM2mWhPpe_r6rwcAEJ-AzEgO8Lfkcfkw86wYF66IcRvNmQ9y9-3qEmtsUQfKgSp2IxXu1oYgdr09conLERZv-39Pl88LWWFGE_ahYsLaZHfXRVvwH8kaUCv3FZkeQpKv6pZUA4Wn0g89rhKYH1ceRwcGFwme8HnqCz0Ba6SaOjkNOnerzI_NqTUbWXSgAaVwayVdBYKR0TM7QKKKa8"},"method":"post","url":"https://api.lumiastream.com/api/token/refresh","data":"{\"provider\":\"twitch\",\"applicationId\":1,\"refreshToken\":\"gum5dredvgo12wjeewammkf33fx4j2hnknqjkbl5xb5o1mdxgf\"}"},"code":"ECONNABORTED","status":null}]
[2022-11-12 13:29:56.988] [debug] (main) [ ["[OverlayManager Socket] Message",null,{"type":"ping"}]
[2022-11-12 13:30:06.809] [info] (main) Metrics {
"plainProcessNames": [
"Browser - CPU: 7% - Memory: 1.55 GB",
"GPU - CPU: 0% - Memory: 111.46 MB",
"Network Service - CPU: 0% - Memory: 42.98 MB",
"Audio Service - CPU: 0% - Memory: 61.7 MB",
"Tab - CPU: 0% - Memory: 745.47 MB"
],
"formattedTotalCpu": "7%",
"formattedTotalMemory": "2.49 GB",
"totalCpu": 7.501666666666666,
"totalMemory": 2673078272,
"totalProcesses": 5,
"totalChildProcesses": 10
}
[2022-11-12 13:30:07.556] [debug] (main) [ ["PubSub: Message",{"isTrusted":true}]
[2022-11-12 13:30:07.557] [debug] (main) [ ["Twitch pubsub event: ",{"type":"points","id":"a047b9ea-dff2-45ce-91ce-1895b27cdca6","title":"Lights: Police","amount":100,"reward":{"id":"087167a8-7dc2-4bd2-b77e-9522e98e25b6","channel_id":"670132690","title":"Lights: Police","prompt":"","cost":100,"is_user_input_required":false,"is_sub_only":false,"image":null,"default_image":{"url_1x":"https://static-cdn.jtvnw.net/custom-reward-images/default-1.png","url_2x":"https://static-cdn.jtvnw.net/custom-reward-images/default-2.png","url_4x":"https://static-cdn.jtvnw.net/custom-reward-images/default-4.png"},"background_color":"#FF0000","is_enabled":true,"is_paused":false,"is_in_stock":true,"max_per_stream":{"is_enabled":false,"max_per_stream":0},"should_redemptions_skip_request_queue":false,"template_id":null,"updated_for_indicator_at":"2022-11-12T19:41:40.9336081Z","max_per_user_per_stream":{"is_enabled":false,"max_per_user_per_stream":0},"global_cooldown":{"is_enabled":false,"global_cooldown_seconds":0},"redemptions_redeemed_current_stream":null,"cooldown_expires_at":null},"channel":"670132690","user":{"id":"670132690","login":"shaneboehm","display_name":"ShaneBoehm"},"username":"ShaneBoehm","status":"UNFULFILLED"}]
[2022-11-12 13:30:07.564] [debug] (main) [ ["EventCollection: ",{"platform":"twitch","alert":"lumia-redemption","dynamic":{"value":100,"name":"lights: police","currency":"points"},"extraSettings":{"platform":"twitch","origin":"twitch-points","command":"lights: police","username":"shaneboehm","displayname":"shaneboehm","userId":"670132690","amount":100,"currency":"points","currencySymbol":"★"}}]
[2022-11-12 13:30:07.566] [debug] (main) [ ["stop fuze workers:",1]
[2022-11-12 13:30:07.566] [debug] (main) [ ["[Fuze:audio] Stopping..."]
[2022-11-12 13:30:07.567] [debug] (main) [ ["ReactionEngine reset"]
[2022-11-12 13:30:08.014] [error] (main) 👾👾👾 Main windowcrashed { reason: 'oom', exitCode: -536870904 }
[2022-11-12 13:31:29.338] [debug] (updater) updater:check not-available
[2022-11-12 13:31:29.338] [info] (updater) Checking for update
[2022-11-12 13:31:29.687] [info] (updater) Update for version 6.2.6 is not available (latest version: 6.2.6, downgrade is disallowed).
[2022-11-12 13:31:30.369] [debug] (main) Start at login? false
[2022-11-12 13:31:30.526] [debug] (main) Close to System Tray? false
[2022-11-12 13:31:30.605] [debug] (main) Start Hidden? false
[2022-11-12 13:31:31.045] [info] (main) 🔗🔗🔗 Connections: lumia, websockets, lumiastreamlink, twitch, hue, virtuallights, lumiaWebsockets
[2022-11-12 13:31:31.127] [debug] (main) IPC Registering Hotkeys
[2022-11-12 13:31:42.238] [debug] (main) mainWindow on close false true true
[2022-11-12 13:31:42.238] [debug] (main) on close qutting
[2022-11-12 13:31:43.660] [info] (main) Shutting down...
[2022-11-12 13:31:44.263] [debug] (lumia) Stopping Sockets
[2022-11-12 13:31:44.264] [debug] (lumia) Stopping Server
[2022-11-12 13:31:44.264] [debug] (ObsApi) stop-obs-server
[2022-11-12 13:31:44.264] [debug] (SlobsApi) stop-slobs-server
[2022-11-12 13:31:44.264] [debug] (main) IPC UnRegistering Hotkeys
[2022-11-12 13:31:44.264] [debug] (streamdeck) Stopping Sockets
[2022-11-12 13:31:44.265] [debug] (streamdeck) Stopping Server
[2022-11-12 13:31:44.265] [debug] (tiktok) tiktok:stop
[2022-11-12 13:31:44.298] [debug] (main) before-quit isQuiting true
[2022-11-12 13:31:44.306] [debug] (main) mainWindow on close true true true
Alright, I am not sure yet but it looks like an old bug sneaked in.
Could you to narrow down and confirm put on fast mode on the Hue lights? If it doesn’t crash I know what the bugger is.
Sure thing. The only reason I had fast mode off was because in the past (months ago), they weren’t as bright when in fast mode. Is that normal?
Anyways, I’m getting this error when I try to switch them to fast mode.
Are these all original Hue lights?
They are all HUE brand. 5 are light strips, 2 color bulbs, and 1 bulb is warm/cold white only.
I have 6 other color bulbs, but are not used by Lumia Stream.
If I Uncheck the Cold/Warm White only bulb, that “error creating group” message goes away and am able to enable Fast Mode.
Oh that is interesting 
Well, it’s pretty uncommon that someone uses a white bulb with Lumia Stream ^^
Okay… then I am excited if Lumia still crashes on fast mode.
haha, ya. I only used that bulb as my keylight. So far so good with it disabled. I’m currently running over 2 hours without a crash.
