Wont connect to my Wyze account

[EmilyMcVicker]

1- Version:
2- System: Windows/Mac
3- Account: Basic/Premium
4- Screenshot if possible

5- Describe the bug:

I can’t get started on Lumia because it won’t connect to my new smart outlets. The site says Lumia will work with Wyze… is this not true anymore? Might return…

-Emily

[SamWilsonTV]

Hi Emily,

could you be more specific where you get stuck and what it does or not does.

Are your lights in the same network as your computer? Did you put in the right credentials?

Pro Tip: Always give your lights a static IP to avoid problems with disconnections.

Why can’t Lumia find my device on the network?

This could be because of a variety of reasons. The first thing you should try is using a Wifi-enabled device. Lumia saves settings on the cloud, which makes it an easy process to log in to Lumia Stream with a laptop to search for your devices. You can also check to see if your router has: Airtime Fairness or WiFi Multimedia (WMM) Certain new routers from brands such as **Asus, Netgear, Cisco, and Ubiquiti **may have these features. This can cause low bandwidth devices, such as RGB lights, t…